Privacy Policy
Effective date: 16 July 2026
This Privacy Policy explains how LUMNOK collects, uses, and protects your information. The person responsible for your data (the controller) is İsa İsayev (Baku, Azerbaijan).
1. Information we collect
Account data: your name, email address, and an encrypted (bcrypt-hashed) form of your password. User content: the essays, notes, quizzes, flashcards, chats, and workspaces you create on the platform. Uploaded materials: we store the text extracted from your documents and images; the original file is deleted immediately after the text is extracted. We do not store your plaintext password and we do not use third-party advertising trackers.
2. How we use your information
We use your information to provide and maintain the Service, manage your account, store your content, improve the Service, and ensure security. We do not sell or share your content for advertising purposes without your consent.
3. AI processing
When you use AI features, the text you enter and the content of the materials you upload (including text read from images) are sent to our AI service provider to generate a response. This provider is located outside the European Union (in the USA), and the transfer happens solely to fulfil your request. The provider does not use your content to train models; limited temporary logs may be kept for a short period only to investigate technical faults and prevent abuse. Even so, we recommend not entering sensitive or confidential information.
4. Payments
Payments are processed by Paddle, which acts as the Merchant of Record. Your card details are handled directly by Paddle — LUMNOK does not see or store your payment card information. Paddle receives the information needed to process your subscription (for example, your email address).
5. Cookies
We use only cookies that are strictly necessary for the Service to work: a session cookie that keeps you signed in (zeka_session, httpOnly) and a cookie that remembers your language choice (zeka_lang). We do not use advertising or third-party tracking cookies.
6. Where data is stored, retention and deletion
Your data is stored in a database located in the European Union (Germany). We retain your data while your account is active. When you delete your account, your data — including essays, notes, quizzes, flashcards, chats, the text of your uploaded materials, and workspaces — is permanently removed from the database (cascade deletion). Team invites work via shareable links; anyone with a link may join the corresponding workspace.
7. Your rights
You have the right to access, correct, or delete your personal data. You can update your name and password from account settings, and delete your account in full at any time. For further requests about your data, you can contact us.
8. Service providers
To operate the Service we rely on a small number of providers: cloud infrastructure and database hosting (within the EU), an AI service provider, email delivery, and payment processing. Payments are processed by Paddle (see section 4). Providers process your data only on our instructions and only to operate the Service. You can request the current full list at any time by writing to info@talrax.com.
9. Contact
For privacy questions, contact us at info@talrax.com.